A Consumer is Entitled to:
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Select the auto body repair shop to repair auto body damage covered by the insurance comapny. An insurance company shall not require the repairs to be done at a specific auto body repair shop.
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An itemized written estimate for the auto body repairs and, upon completion of repairs, a detailed invoice. Thes estimate and the invoice must include an itemized list of parts and labor along with the total price for the work performed. The estimate and invoice must also identify all parts as new, used, aftermarket, reconditioned, or rebuilt.
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Be informed about coverage for towing and storage services
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Be informed about the extent of coverage, if any, for a replacement rental vehicle while a damaged vehicle is being repaired.
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Be informed of where to preort suspected fraud or other complaints and concerns about auto body repairs.
